Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
What sizes of groups does RWI Benefits, LLC have as clients?
RWI has groups as few as 2 employees on the plans to plans that have over 7,000 covered lives at this point, and we are constantly growing. The short answer is that no group is too small or large.
Is it complicated to change my employee benefits to another vendor?
No, the start of the process is making RWI Benefits, LLC the Broker of Record by signing a letter that we develop for you. This gives us the right to negotiate on your behalf and does not even require a change at that point in your plans. Many times, your team members do not even know that the vendor has changed. We have an exceptional operational team that works to make this process seamless.
What is the process of moving over to a new employee benefits vendor?
A Broker of Record Letter is signed and a Confidentiality Non-Disclosure Agreement is signed. We provide both of those documents. Then, we move on to doing a thorough review of all your existing contracts, working up a plan, presenting that plan to the decision maker(s) in the group and then implement.
I just changed Brokers, and I am locked into a contract with them until next renewal. What can I do?
The contract you signed is a Broker of Letter Record and can be changed when you choose upon notification of your current vendor, which we will handle for you if we are chosen by your organization. Then steps outlined above will occur. Typically, when open enrollment has just occurred, we do not change plans until half way through the year or at the next open enrollment. However, immediate savings by your plan are seen because we start all of our monitoring processes, and our consulting fees are typically MUCH more reasonable. We want your business for the long haul, and we know that prices are inflated. The best answer to this is that you are not locked in to these agreements with the broker. Sometimes, you are locked into the agreements with the carriers directly, but the Broker of Record who manages that can be changed at any time. We walk you through the process from start to finish and make it easy for you.
My current Broker is refusing to give me the information that I have requested to get a quote from RWI Benefits, LLC. What can I do?
You are the owner of the information, and if the current broker refuses, a new Broker of Record letter can be signed for us, and we can force them to give you the information. As a side note, we provide monthly reports for you so that you do not have this problem again.
My Human Resource staff says that it takes too much money and time to change vendors. What can you do to help with this?
You have to look at the whole picture in order to make this decision. For example, if RWI is able to save your plan 1.2 Million dollars that year, then the extra $5,000 in overtime is well worth the cost and possible extra work. However, we make our staff available to make this process be easy and as painless as possible.
Do you do anything that is different than other brokers and Insurance Management Companies to help my Human Resource staff?
Yes, we feel that it is not the sole responsibility of Human Resources to make sure claims are paid and filed and field all the benefit questions. We assign a dedicated Account Manager who is your point of contact and give you specific escalation processes to make sure that your issues are dealt with swiftly and accurately. We also, make sure that we work as a team with your organization. We do not work for the insurance companies. We work for you. We handle all the presentations and benefit enrollments for all new hire orientations on an ongoing basis at no extra charge. We believe this is a sign of our dedication to you as our account holder.
If we choose RWI Benefits, LLC as our Broker of Record, what do you do to make sure that quality does not lessen as your company grows?
Great question! RWI Benefits, LLC has a well-seasoned Operational and Sales staff that specialize in making sure that we have enough well-trained staff to handle our accounts without losing any quality. We are always honest with our groups if we feel that we need more time to get someone up to speed before starting the account. This way, we never get in over our heads. Many companies are in this business for quick money. We are in this business to get your business and keep it. We want to become your strategic partner.